Booking Terms & Cancellation policy

All bookings are completed online via our website.

All services offered require a consultation prior to any treatment.

Most treatments offered require a patch test as mandatory, prior to treatment.

New and existing client safety is important to us, we take it very seriously and insist that any blemish including sun/age spots, thread veins or vascular lesions, skin tags, etc be checked by a medical professional prior to treatment.

You will be required to sign a consent form and/or produce documentation to support this in order to proceed with treatment.

Consultation deposit - this is redeemable against treatment within 4 weeks as long as our 48 hour cancellation policy is followed.

A deposit is required for all appointments, which is redeemable against treatment as our cancellation policy is followed.

Treatment prices - The stated price on your booking may be our 'MINIMUM FROM' price.

Prices are given on an INDIVIDUAL basis during or after the consultation.

*** PLEASE ENSURE YOU ARE AWARE OF YOUR INDIVIDUAL PRICE PER SESSION ***

Prices may be reviewed on an annual basis and amended.

If treatments have been spaced longer than 1 year we may reassess and bring pricing in line with our current structure.

• Booked appointments may be rescheduled two times only - if you reschedule your appoint more than 2 times we reserve the right to cancel the rescheduled booking which will result in deposit loss. Your next booking will require a new booking deposit.

• All bookings made in clinic will require a booking deposit at the time.

• Deposits are non transferable within the 48 hour window.

• If you cancel within our 48 hour cancellation policy it is your responsibility to contact us for a refund within 2 weeks.  An admin fee of £1.50 will be deducted on each transaction.

• No shows to any appointment will lose the deposit paid and future bookings will require the full treatment fee upfront.

• Two 'No shows' may result in NO further acceptance of future appointments.

• If you have certain medical issues you may not be suitable for treatment.

• Any medical issues, or if you are taking any medications or are pregnant or breast feeding please CONTACT BEFORE BOOKING as you may NOT be suitable for treatment.

• You must declare any medical conditions, medications or changes to medical history prior to any treatment.

• You must NOT have had any sun, sun bed or fake tan exposure in the treatment area for at least 4 weeks prior to Laser.

• You must be over 18 years of age for any treatment.

• WE ACCEPT CASH OR CARD PAYMENTS  - NOT AMEX.

Cancellation policy

• We require a minimum of 48 hours prior to cancel or reschedule any appointment.

• Cancellation less than 48 hours will result in deposit loss.

• Any new booking will require a new deposit.

• You will have access to reschedule or cancel your appointment through the booking confirmation you received via email when the booking was made.

Consultation & Test Patch Policy

All clients must choose the consultation option when booking for the first time or a new treatment service.

Most treatments require a mandatory patch test - typically treatment can commence within a few days after a satisfactory patch test.

Client consent policy

All clients must consent to treatment and declare any changes to medical history or medications at each appointment.

Complaints policy

At Shattered Ink Laser & Skin Clinic, we are committed to providing a high standard of care, service, and client experience. However, we recognise that there may be occasions where you feel our service has not met your expectations. In such cases, we take all complaints seriously and aim to resolve them promptly, fairly, and transparently.

How to Make a Complaint

If you are dissatisfied with any aspect of your experience, we encourage you to contact us as soon as possible. Complaints can be made:

In person at the clinic.

By Email - information@shatteredink.com

In writing - 153 Bury new Rd, Whitefield, Bury M45 6AA.
We recommend sending by recorded or tracked delivery.

Please provide as much detail as possible, including your name, contact details, a clear description of your concern, images that may relate to your complaint.

Our Process

We will acknowledge your complaint within 2–3 working days of receipt.

An investigation will be carried out by a senior member of the team.

We aim to provide a full response within 10 working days. If more time is required, we will keep you informed.

Resolution

Where a complaint is upheld, we will aim to resolve the issue appropriately. This may include:

An explanation of what went wrong.

Corrective action where applicable.

A gesture of goodwill where deemed appropriate.

Please note that outcomes are considered on a case-by-case basis.

Treatment Results

Due to the nature of aesthetic and laser treatments, results can vary between individuals. While we always aim to deliver the best possible outcomes, we cannot guarantee specific results. This will be discussed during your consultation and consent process.

Further Action

If you remain dissatisfied after receiving our final response, you may seek independent advice or escalate your complaint through relevant consumer channels.

Commitment to Improvement

All complaints are recorded and reviewed to help us improve our services and client experience.

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